10% off for early booking
Call 01865 301320
Do you rely on your key service managers to deliver exceptional performance in the Contact Centre? If so, bluepotential can provide you with all the resources you need to effectively develop management and business awareness skills within your organisation.
bluepotential licensed practitioner accreditation combines modular skills training with online learning, and a work based assignment. Each element of the programme is assessed against national vocational standards and upon completion, certificated by the awarding body.
Dramatically reducing the cost of
external training
provision, bluepotential not only delivers recognised professional
development, but provides licensed practitioners with the optimum
toolkit, a unique blend of training materials, access to individually
definable online learning and assessments, user support and networking
mechanisms. These are all designed to enable the most effective
delivery of
commercial skills awareness and application in the workplace.
- Introduction to core components and return on investment read more...
- Understanding contact centre profit and loss read more...
- Linking morale and motivation to productivity and performance read more...
- The
impact of staff
retention on
profitability read
more...
- The effect of absence management read more...
- The return on investment from quality and coaching read more...
- Effective use of management information and KPIs read more...
- Using online learning and assessment tools and support mechanisms
Call us to find out more... 01865 301320
